30-day money back guarantee!
If you don’t like it for any reason, excluding size, return it within 30 days from the day you received the item and we’ll credit your account minus freight. You will be responsible for freight costs back to iWalkMyDog.com and the freight cost we incur to ship to you is not refundable. Item may be subject to a re-packaging fee. It is the responsibility of the customer to make sure the item will fit correctly before ordering. If you return an item due to size, you are still responsible for freight costs both ways and a re-packaging fee may apply (packaging fee may cost up to 15% of item cost). If a product is damaged or malfunctioning, please contact us and we will send a replacement or arrange servicing.

All Sales Final
**"NO 30 DAY MONEY BACK GUARANTEE** - The previously stated money back guarantee is null and void if the order is cancelled prior to delivery for any reason, including, but not limited to:

"Order cancellation:" 15% cancellation/restocking fee will be applied to your refund if you cancel before the item ships.

"Refused Shipments": Will not be refund back because ALL SALES ARE FINAL. Items marked as All Sales Final cannot be returned under any circumstances.

Order Cancellations
All order cancellations must be submitted via email to: Customer Service at returns@iwalkmydog.com . If your unit ships the same day that we receive your cancel email, then we cannot cancel and the 15% charges will apply. Some trucking companies take 2-3 day to cancel the shipment from the time we give them the notification, iWalkMyDog.com is not responsible in these circumstances and fees will still apply. A 15% cancellation fee will be applied to your refund if you cancel BEFORE the item ships. This fee applies even if you cancel one second after your order is placed. If you cancel AFTER your order is shipped or fail to pick up a will-call item, there will be a 15% cancellation fee and you will be responsible for freight costs both ways. Please see below for specifics on various forms of cancellations.

Shipping/Transit Time
All items will take between 2-4 weeks for delivery. We will not be able to provide any tracking information until at least 3 weeks have past from order date. Most items ship via UPS. If it has not been 3 weeks from your order date, please wait to contact us for shipping information. All international orders need to call us for a freight quote. The freight is not included in the price for any orders shipping out of the 48 contiguous US.

Delivery
All items ordered, unless otherwise noted, will be delivered at the customer’s shipping address. Delivery persons will not carry goods beyond the doorway of the shipping address. Minor assembly is also required by customer.

Delivery Date Requirements
If you require the product to be delivered before or after a specific date, you will need to specify this at the time of order. If you are ordering on-line, please call us toll free at (877) 272-0577 to advise the date and we will let you know if it’s possible.

Storage Fees May Apply
If delivery company is unable to reach you to arrange delivery, you may be liable for storage fees until you can respond. Failure to return the call from the freight company will result in expensive delays, which we will not be responsible for. Advise any members of your family, or persons in your household that it is imperative you receive any messages from freight companies.

Refused Shipments
Any cancellation made after product ships or refusal of a product will incur a 15% cancellation & restocking fee. In addition, you will be responsible for shipping costs both ways. This applies to the actual shipping costs. This does not apply to items damaged in shipping. If you refuse a shipment due to damage and subsequently cancel, you will be charged a cancellation and restocking fee if we are not given the opportunity to replace the damaged product.

Product Packaging Upon Return
If returning an item, it MUST be sent back in the original packaging with a RA (Return Authorization) number issued by us. We do not accept returns that do not clearly have the RA # written on the box. If the item is returned without all original packaging materials you will be charged the cost of original packaging materials and a repackaging fee.

ARBITRATION
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Informational Purposes
iWalkMyDog.com, it’s affiliates and service providers will not be held responsible for any errors found on it’s websites with regards to product specifications, pricing, or otherwise. This includes the availability of an item which may become out of stock at the time of or after your order is placed due to a mfr’s delay in providing backorder or unavailable stock status to us. While we make every effort to ensure complete accuracy, from time to time, human errors occur. Please notify Customer Service if any errors are found.

Acceptance of Terms and Conditions
iWalkMyDog.com will gladly sell it’s products to you, under the terms and conditions listed above. Terms and conditions listed, may be updated and changed from time to time without notice to you. We have the right to refuse service to anyone.

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